Business & IT

Introduction:

It is impossible to imagine modern business life without emails. But what began as an efficient means of communication has become a time-consuming burden for many companies. At Langmeier Software, too, the flood of e-mails was a major problem. Employees spent hours every day separating important messages from unimportant ones, and productivity suffered as a result. With the introduction of aBusiness Suite, an innovative software solution from Urs Langmeier and Konstantin Stratigenas, Langmeier Software was able to efficiently manage the flood of emails and significantly optimize workflows - always with a focus on the happy customer.

The challenge:

At Langmeier Software, hundreds of emails piled up in employees' inboxes every day. These ranged from important customer inquiries and order confirmations to unwanted newsletters and spam. The manual sorting of messages took up valuable time and meant that important emails were often overlooked or processed too late. Attempts to solve the problem using wizards, different email addresses or manual filter rules failed due to the sheer volume and complexity of incoming messages. This had a negative impact on customer satisfaction, as inquiries could not always be answered promptly.

The solution: aBusiness Suite and an optimized focus culture

Konstantin Stratigenas, co-founder of the SaaS project "aBusiness Suite", developed a solution in collaboration with Langmeier Software that is tailored precisely to these challenges. The software combines AI-supported prioritization, automated reply suggestions and an active spam filter to efficiently manage the flood of emails - always with the aim of putting the customer first.

1. AI-supported prioritization:

aBusiness Suite automatically sorts incoming emails according to their importance. Based on factors such as turnover, cost/benefit balance and individual user preferences, important messages, such as customer inquiries or order confirmations, are displayed at the top of the feed. The system automatically compiles the data basis for this from the information available in the complete business software. Unimportant emails, such as newsletters or acquisition inquiries, are moved to the bottom and can be retrieved manually if required. This ensures that customer inquiries are always prioritized.

2 Automated reply suggestions:

The AI generates suitable response suggestions that only need to be adjusted slightly. This saves time and ensures that customer inquiries are answered quickly and professionally. The focus is always on the happy customer.

3 Active spam filter:

aBusiness Suite's built-in spam filter requires senders to confirm that they are human before their messages are delivered. This results in a 100% spam-free inbox and reduces the effort required for manual spam cleanup. This leaves more time for customer care.

4 Individual prioritization with a focus on the customer:

At Langmeier Software, a new approach to dealing with emails has been established: The employees themselves determine what is important to them and do not let the senders dictate which messages have priority. The focus is always on the happy customer. However, all communication is always available when the employee independently decides to focus on a particular project. The focus is determined by the employee, not the incoming e-mail. In the case of really urgent matters, such as an endangered order or an email that could lead to a loss for the company, the integrated AI decides to notify employees via other channels such as SMS or WhatsApp.

5 Digital AI customer advisor already on the website:

To further optimize customer support, Langmeier Software has integrated a digital AI customer advisor on the website, which is also part of aBusiness Suite. This AI advisor has all the product know-how and can answer 80% of support queries independently before customers even have to write an email. The AI support agent is able to answer frequently asked questions, solve technical problems and even support orders. This not only reduces the number of incoming emails, but also ensures that customers receive quick and precise answers - around the clock.

The results:

By implementing aBusiness Suite, Langmeier Software was able to successfully get a handle on the flood of emails. Employees no longer spend time manually sorting messages, but can concentrate on their core tasks - customer satisfaction. The most important emails, especially customer inquiries, are recognized and processed immediately, while unimportant messages are automatically relegated to the background. Productivity has increased significantly and employees are happier as they are no longer overwhelmed by the flood of emails. At the same time, customers benefit from faster and more precise responses.

Conclusion:

The flood of emails is a problem that affects many companies. With aBusiness Suite, Langmeier Software has found an efficient solution that not only saves time, but also optimizes workflows. The combination of AI-supported prioritization, automated reply suggestions and an active spam filter has taken email communication to a new level - always with a focus on the happy customer. For companies looking to overcome similar challenges, aBusiness Suite is a compelling solution.

About aBusiness Suite:

aBusiness Suite is an innovative software solution by Urs Langmeier and Konstantin Stratigenas, developed at Langmeier Software. The suite combines cutting-edge cloud, AI and SaaS technology with user-friendly features to help companies overcome their daily challenges.

For more information, please visit www.abusiness.one.

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